Business Analyst

The BA will define and document customer business functions and processes. Identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements after consulting with functional unit management, personnel and other business owners.

Responsibilities:

• Review a variety of areas including OIT operations, asset management, identity management 
• Construct workflow charts and diagrams; studying system capabilities; writing specifications
• Improve systems by studying current practices, designing and recommending modifications
• Recommend controls by identifying problems and writing improved procedures
• Define project requirements by identifying project milestones, phases and elements
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Prepare technical reports by collecting, analyzing and summarizing information and trends
• Contribute to team effort by accomplishing related results as needed
• Validate resource requirements and develop cost estimate models
• Conduct and coordinate financial, operational and related research to support strategic and business planning within the Office of Information Technology
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports 
• Understand and communicate the financial and operational impact of any changes
• Participate in user acceptance testing and undertake the functionality testing of new processes
• Create informative, actionable and repeatable reporting that highlights relevant trends and opportunities  for improvement
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

Minimum Qualifications:

• 6-8 years’ experience in business analysis, including facilitation, requirements gathering, developing recommendations, and documentation
• Experience with network infrastructure architecture and security components
• Experience with commercial-grade IOT devices, software and architecture
• General and broad familiarity with common hardware components
• Knowledge of database programming standards for systems development
• Proficiency in the Microsoft Office Suite and Microsoft Visio
• Experience with ServiceNow usage
• Experience in staff management and resource allocation
• Excellent verbal and written communication skills, including experience in staff training. Ability to write clear, concise technical documentation
• Comfortable interacting with staff and management, including executive levels
• Detail oriented, analytical and inquisitive
• Ability to work independently and with others
• Extremely organized with strong time-management skills